Audit support

ASQA Audits.

We understand that an audit can be an onerous task for some providers. ASQA's student-centred audit approach, introduced in late 2016, are organised around five key phases of

  • Student experience
  • Marketing and recruitment
  • Enrolment
  • Support and progression
  • Training and assessment
  • Completion

Depending on the provider registration, an audit will focus on regulatory standards including

  • Standards for RTOs 2015
  • The National Code 2018
  • ELICOS National Standards 2018

ASQA may conduct site audits for new registration applications, extension of scope, new CRICOS location/campus, capacity increases, compliance review or audits prompted by complaints or change in management.

We assist providers with planned, structured, and quality-focussed external (e.g. ASQA) audit preparation that includes

  • Compliance review and internal audit
  • Detailed report on non-compliances and areas for improvement
  • Suggested remedies and rectifications
  • Audit strategy
  • Audit attendance
  • Post-audit rectifications/responses

We emulate ASQA's audit process and help providers have a rigorous internal review process, and an opportunity to rectify non-compliances internally, prior to an ASQA audit. An internal audit/review usually takes 1-2 days on-site. A formal report is provided with all the non-compliances and areas of improvement identified – with recommendations for rectifications and improvements. We also assist with implementation of quality measures and operational improvements.

We can also assist with post-audit rectifications if ASQA has provided the advice.